Melaka is a relatively small state on the southwest side of the Malay Peninsula with a city so rich in history and beauty that it is listed as a UNESCO World Heritage site. With a population around 850,000, the Melaka Water Company Ltd. (SAMB) manages roughly 270,000 service connections for commercial and residential customers.
In 2008 the city embarked on an aggressive plan to upgrade their water infrastructure in order to reduce the Non Revenue Water (NRW) Loss. Leakage rates were at 33.9 % accounting for 152,000 cubic meters of water loss per day which is 55.6 million cubic meters per year and with 4,800 km of ageing pipelines, pipe bursts were just under 3,000 a year. Each pipe burst compounded the water loss problem until crews arrived and with so many occurrences, maintenance teams were constantly in reactive mode.